Internet/Internet Explorer

• What happens when the service desk is asked to ban a website?
   
• Why, when I start Internet Explorer to connect to Leeds Learning Network, do I get " Page Cannot Be Found"?
    
• When attempting to download files from a web site the file download screen stays there for ever. What is going on?
    
• I’ve just used your fix for the download problem which worked a treat however I am now unable to see my Intranet site. Help?
    
• I’ve added my local web server to the Exceptions box in Internet Explorer so I should be able to see my Intranet site but it seems to be ignoring these settings?
    
• Why when I attempt to access some web sites do I receive the following error? Your current security settings prohibit running ActiveX controls on this page.

Outlook/Email

• When attempting to access e-mail attachments in Outlook Web Access I get an error message. How to I fix this problem?
    
• When I open an email in Microsoft Outlook I see the message Outlook blocked access to the following potentially unsafe document: < filename> as shown below. How do I access the attachment?
    
• After installing the LLN copy of Internet Explorer 5.5, I have a problem with blank popup boxes especially in Outlook Web Access. How do I fix this problem?

School's Internet and Intranet Sites

• When I try to approve my schools intranet site I get an error. Why am I unable to approve our web site?
   
• School Domain Names

Newsgroups

• How do I access newsgroups through LLN?

Realplayer

• Configuring Real Player for use on LLN

Networking and DNS

• Would it be beneficial for me to configure a DNS server on our local network?
    
• How do I Set-up Microsoft Windows 2000 © DNS server to work with LLN
  

Problems Logging In

• Why do I get a Protected Storage error when I try to logon to Leeds Learning Network?

Viruses and Security

• How do I uninstall Sophos Antivirus from my Microsoft Windows ME/9x computer?
    
• Why does Sophos antivirus software on my Microsoft Windows NT4.0 and 2000 PCs not update properly?
    
• What is the best way to ensure that my PC has all the latest Microsoft Windows and Office security patches and enhancements installed?
    
• Why does the process SWEEPSRV.SYS hog all the resources on my server, consequently making it run very slowly?

FTP

• When I attempt to view an FTP site I get an Error
    
• The check boxes - Enable folder view for FTP sites and Use Passive FTP for compatibility with some firewalls and DSL modems are Missing from the advanced tab Internet Explorer 5.5